FAQ’S

If you are looking for answers, you’ve come to the right page! If you still don’t find the answer you’re looking for, please feel free to contact us at info@laboiteny.com or at 1-212-247-4407.

Where are you located?

We are located in New York City’s Hell’s Kitchen at 724 11th Avenue (between 51st and 52nd Street). Opening hours are Monday-Tuesday, 10 A.M- 6 P.M and Wednesday-Friday, 10-7 p.m. However, you can always visit the website to find out if we are in the store. When we are here, you are welcome to stop by.

How can I contact you?

You can send us an email at info@laboiteny.com or contact us at 1-212-247-4407.

I don’t live in NYC. Can I buy your spices elsewhere?

Sure you can. You can find all of our products at our online store. We ship to every state in the U.S.

To place an order, please click here.

Do you offer wholesale pricing to restaurants, hotels, and retailers?

Yes, we do! For more information, please contact us at info@laboiteny.com or at 1-212-247-4407.

What is the shelf life of the spices?

Spices do not go bad, but they do lose their potency as time goes by. The older the spices are, the less flavor they will impart in your recipes. We source only the highest quality, freshest spices available for our blends. To fully enjoy them at their best, we recommend using our spices within a year from the date of purchase.

What is the best way to store the spices I bought?

Our jars are specially designed to help store your newly bought spices. After using them, be sure to seal lids properly. Keep jars in a dry, dark place in your cupboard. Direct contact and/or extreme exposure to light, air, heat, coldness, and moisture can shorten each spice’s shelf  life.

What is the proper way to use the spices?

The spice you choose for a certain food or beverage or the quantity you use is up to you. Some people like their food to have a strong flavor while others prefer a milder one. If you are not sure what kind of food or beverage can work best with your spice, you can check our recommendations on the relevant spice page or on the spice’s label. You can also acquire our cookbook in hard copy or as an e-book by clicking here.

 

Can I mix La Boîte’s spices together or mix with other spices?

You can mix the spices in any way you like. It’s completely up to your imagination.

Are your spices kosher?

Four of our blends have seafood essence in them, which is not kosher. And while all the remaining spices have no unkosher ingredients in them, we do not have any kosher certification.

What if I’m allergic to certain ingredients?

On each spice page and jar you will find info about the spice and its main ingredients. Ingredients that may cause any allergy are mentioned under the Special Ingredients column in the individual spice page. If you are not sure about an ingredient, please contact us before using the spice.

Are your spices gluten-free?

Our spices do not contain gluten, but cannot be considered 100% gluten-free due to the possibility of cross-contamination from gluten-containing products and ingredients.

What kind of biscuits do you bake at La Boîte?

We offer a seasonal line of French-style biscuits, all based on traditional recipes using nuts and fruit mixed with spice blends from the store.

How many biscuits are found in a single biscuit box?

Our seasonal biscuits collection consists of five different flavors of biscuits, which change every six months. Each box usually contains about 40 to 60 biscuits.

Are the biscuits gluten-free?

No. The biscuits are made in a traditional way, and they contain flour, sugar, and butter.

Are the biscuits nut-free?

If the collection contains nuts, it will be listed as an ingredient on the box. However, we are unable to guarantee a 100% nut-free baking environment.

Are the biscuits kosher?

The biscuits have no unkosher ingredients in them, but they are not certified. The biscuits are made with butter, and they are lacteal.

When I opened my new box of biscuits, I discovered beautiful works of art in the packaging. Are those for sale as well?

La Boîte releases a new line of biscuits every six months. Each time, the biscuits’ tin box is designed in collaboration with a different artist. Their works are also on display at our store in NYC. For information about the artists, their works, and of course, the biscuits, feel free to contact us. 

How do I modify my personal information?

Once logged into the system, you can easily change your personal information at the My Account page.

How will I know if my order was received?

After you submit an order you will receive an e-mail with your order’s details. If you do not receive this email, your order did not go through. You can also check your order history at the My Account page.

How do I make changes or cancel my order?

If you have already submitted your order, please call us asap at 1-212-247-4407.

Where is my order? Can I track it?

If you are a registered customer at LaBoiteny.com, you can track your orders at any time from the My Account link at the top of each page. Go to My Dashboard to see your most recent orders. Click on the order number that you want to check. This will open a new page, where you can click on the Shipments tab to see the details of that order’s shipment. Click on the Tracking Number to be taken to the FedEx Shipment Tracking page to track your order.

If I wish to order a gift through the online store, do you include prices on your packing slip?

If the bill-to address and ship-to address are different, our system will automatically print a gift slip without prices on it to be included with the order.

Can I add a gift message to my order?

Yes, you may add your message at the Special Instructions section, before checking out.

Is gift wrap available?

Yes. All our products leave the store after they have been nicely wrapped.

What payment methods do you accept?

Credit card payments are processed through Chase Paymentech as you place your order. The following credit cards, issued by a U.S. financial institution, are accepted for payment: Visa, MasterCard, Discover, and American Express. We regret that we are unable to accept credit cards that have been issued by banks outside the U.S. Please note: For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not fit these criteria.

When I submit credit card information online, is it secure?

We realize that our customers trust us to protect their personal information, and we take this responsibility very seriously. We maintain physical, electronic, and procedural safeguards to protect your personal information. Please review our Privacy & Security Policies. For more information, click here.

 

What is the credit card verification number?

This number printed on your card provides a safeguard when a purchase is made using your credit card. It is the 3-digit code on the back of your Discover, Visa or MasterCard, and the 4-digit code on the front of your American Express card.